Do you have any questions?
Call 1300 665 320 or
send us an email
- Where do I find shipping costs?
Our system works a little different to most websites. Our shipping costs are calculated based on total size of the order and your postcode. To find out your shipping charges you need to add products to your shopping cart, select "Secure Checkout", then enter your details and our freight calculator will provide your shipping cost. Don't worry you haven't purchased anything until you accept the freight charges, you can still cancel your potential purchase.
In some cases especially larger items your shipping cost will be an estimate only and we will confirm the actual cost prior to accepting your order.
- Can I pickup my order?
Unfortunately we no longer offer customer collection. All our items are available for delivery only and we have warehouses in various locations across Australia to ensure speedy delivery direct to you.
- What are your lead times?
For stocked items your order is generally processed and shipped within 24 hours. This includes KidKraft, Step2, Kiddimoto, AlleyOop Trampolines, Vuly Trampolines and KBT accessories.
Items manufactured to order take a little longer (see below):
* Teach&Play trestles and climbing frames - 5-6 weeks from time of order
* Awesome Playgrounds swings, forts, cubbies, monkey bars - 1-2 weeks from time of order
* The Children's Factory soft play range - can take 3-4 months from time of order
- How long before I get my order once it is shipped?
Suburban areas are most likely to receive their orders quicker than Regional areas. As a guide here are some expected delivery times to Suburban Areas:
* Melbourne 2-3 days
* Sydney 2-3 days
* Canberra 2-3 days
* Brisbane 3-4 days
* Adelaide 4-5 days
* Hobart 6-7 days
* Darwin 7-8 days
* Perth 8-9 days
- Do you use reputable couriers to deliver my order?
Yes we use a range of reputable freight companies to deliver your order including TNT, Allied Express, Couriers Please to make sure your goods are received in quality condition and as quickly and efficient as possible.
- What happens if I change my mind?
If you change your mind, please contact us as soon as possible. We ship our goods generally within 24 hours from time of order. If your order is already shipped, you can return your unopened product within 30 days for a full refund or exchange (please note freight costs will be your responsibility).